Privacy Policy

1. Who we are

Champiads is an education and skill-development brand operated by Sri Balaji Vocational Skill Development Academy, Chennai, Tamil Nadu, India. This policy describes how personal information is handled through our website and associated educational services. For privacy enquiries, use the contact details at the end of this page.

2. Information we collect

The information collected depends on the service you choose. It may include:

• Parents and guardians: name, telephone number, email, enquiries and communication preferences.
• Students: name, age or age group, class, school, registration details, submitted assignments, marks, progress and certificates.
• Schools and educators: institution name, representative details, membership, training and participation records.
• Membership applications: contact information, academy details, member number, membership status and related records.
• Book Store purchases: customer name, email, telephone number, delivery address, order details, invoice details and payment references.
• Communications: messages sent to us by email, forms or WhatsApp, and our responses.
• Website usage and security: essential cookies, session identifiers, IP address, browser details, technical logs and measures used to prevent misuse.

Please do not send payment card details, passwords or unnecessary sensitive documents through forms, email or WhatsApp.

3. How we use information

We use relevant information to answer enquiries, provide learning and training services, administer school and student registrations, distribute worksheets, assess submitted work, communicate results, provide membership benefits, process book orders and deliveries, issue invoices, assist customers, keep appropriate financial records and protect the website.

Where applicable, processing is based on the need to provide a requested service, appropriate consent, compliance with legal duties or legitimate administrative and security interests. We do not use children's information for unrelated targeted advertising.

4. Children, schools and parental permission

Champiads works with children and educational institutions. Parents, guardians or appropriately authorised schools should provide registration details and necessary permissions for minors. Schools submitting information about students are responsible for ensuring they are authorised to do so.

We request appropriate separate permission before publicly publishing an identifiable child's photograph, video, name, work or achievement. Access to student records is limited to people who need it for authorised educational and administrative purposes.

5. Book purchases and Razorpay payments

For Book Store purchases, we collect the information needed to prepare the order, arrange delivery, provide customer support and issue purchase documentation. Payments may be processed by Razorpay. The payment provider handles card or other payment credentials through its own secure payment systems and applicable privacy terms.

Champiads may receive transaction identifiers, amounts, payment status, timestamps and related verification data. We do not require customers to send card numbers or payment passwords to Champiads. Transaction and invoice records may be retained to meet accounting, tax, dispute and refund obligations.

6. Memberships, certificates and programme records

Membership details are used to process applications, verify payments, activate approved memberships, generate member numbers and cards, and provide the relevant benefits. School, examination and competition records may be used to manage submissions, review work, produce results and issue certificates or recognition.

7. WhatsApp Business and other communications

Where you choose and consent to receive WhatsApp updates, we may contact you regarding enquiries, enrolment, books, membership, learning activities, assignment submissions, events, results or support. Promotional communications, where offered, will be subject to the appropriate permissions.

WhatsApp/Meta and any authorised messaging providers may process contact and delivery information under their own terms. You can withdraw consent to optional WhatsApp messages by replying STOP or contacting us. Essential service communications may still be sent using an appropriate channel where permitted by law.

8. Who we share information with

We share information only as reasonably necessary with authorised Champiads personnel, participating schools and reviewers, website hosting and IT providers, communications providers, delivery services, payment processors such as Razorpay, and professional advisers where appropriate. We may disclose information if required by law. We do not sell personal contact lists.

9. How long we keep information

We retain information for as long as needed for the relevant programme, transaction, administrative, accounting or legal purpose. Retention periods vary by record type. When information is no longer needed, we take reasonable steps to delete, anonymise or securely archive it, subject to applicable legal obligations.

10. Security

We use reasonable technical and organisational measures, including controlled access, secure connections where appropriate and payment verification, to safeguard information. No internet service is entirely risk-free. Please notify us if you suspect an unauthorised use of your details.

11. Cookies and third-party services

We may use essential cookies for login sessions, carts and website security. Embedded services, such as video providers or external payment pages, may have their own privacy notices. If optional analytics or advertising technologies are introduced, we will provide any additional notice or choice required by applicable law.

12. Your privacy choices and requests

You may contact us to request access to, correction of or deletion of personal information, or to withdraw optional communications permission, where applicable law allows. Parents and authorised guardians may make appropriate requests relating to their children. We may need to verify identity and retain some information where the law requires it.

13. Changes to this policy

We may update this Privacy Policy when our services or applicable requirements change. We will show the updated date on this page and provide additional notice where appropriate.

14. Contact us

For refunds, cancellation and service conditions, please also read our Terms & Conditions.